Camunda Inc Employees

Thank you for being a part of our team. Your health and wellbeing are important to us. We are proud to offer comprehensive benefits for you and your family members that demonstrate our commitment to your overall wellness and satisfaction.

Important Update: Effective July 1, 2024, Camunda has partnered with Sequoia as our new benefits broker. While all your current benefits remain the same, this change brings an enhanced service experience and improved tools for managing your benefits.

To help you understand these changes, here are two informative videos:

1. Sequoia People Platform Introduction: [Link to video]
2. Overview of the Sequoia Benefits Portal: [Link to video]

We encourage you to watch these videos to familiarize yourself with the new platform and your benefits.

Benefits Overview

Camunda offers the following benefits:

There are also other perks included in each benefit that are detailed below in the Digital Benefits Guide. 

Payroll is administered semi-monthly on the 15th/last day of the month. Payroll elections can be done via Gusto.

For any benefits-related questions or issues, please contact Sequoia support through the Sequoia People Platform. They are your first point of contact for any queries. If needed, you can escalate to the Camunda People team for further assistance at people-operations@camunda.com.

2024 Camunda Inc. Benefits 

For a summary of benefits and costs, please see the Camunda 2024 Benefit Summary and full details in the digital benefits guide via the Sequoia People platform. Health Related Benefits are elected through the Sequoia Benefits Portal.

We have selected Cigna as our medical and dental carrier in part based on Cigna's commitment to DE&I which is of the utmost importance to the experience of Camundi. 

As of April 1, 2024 the prescription formulary has been enhanced to the Performance Formulary. Additionally, the maximum allowable reimbursement for out-of-network providers has changed from 110% to 200%.  

Summary Plan Descriptions for 2024: 

Plan Document and Summary Plan Description

Medical, PPO 250

• Benefit Summary PPO 250

• SBC PPO 250

• Cigna PPO 250 Full Policy Document (updated)

Medical, HSA

• Benefit Summary HSA Cigna
• SBC HSA
• Cigna HSA Full Policy Document (Updated)

Pharmacy: 

• Performance 4-Tier Prescription Drug List

Dental: 

• Cigna Dental Summary of Benefits

Vision: 

• VSP Vision Summary of Benefits
• VSP TruHearing Hearing Aid Discount

Unum:

• Unum Short-Term Disability Summary
• Unum Voluntary Life Summary
• Unum Disability Plan Summary
• Unum Basic Life AD&D Summary
• Policy- Voluntary benefits
• Policy- STD:LTD
• Policy- Employer paid

Group Plan Numbers (for reference): 

ID Cards

• All ID cards can be located in the Sequoia People Platform or via the mobile app.
  • Note: These cards will start to become available from mid-July as Sequoia sets up integrations with our various vendors. This process may take anything from 2-4 weeks or more and is dependent on how fast the vendor is able to complete the integration. 
• You can also access your digital ID health card via the myCigna member portal.
  • Physical ID cards will be mailed if requested. This request can be placed in your myCigna member portal.
• For those benefits that do not provide ID cards, your provider will be able to look up your coverage via your SSN
  

SaveOn Copay Assistance

What is SaveOnSP?
SaveOnSP is a company that helps plan sponsors and participants reduce the high cost of certain specialty medications. They offer services to implement a copay assistance benefit that is compliant with Affordable Care Act (ACA) requirements. The copay assistance benefit leverages manufacturer copay assistance to help plan participants overcome financial barriers and adhere to their specialty medication treatment.

How the SaveOnSP Program Works

1. SaveOnSP classifies certain specialty medications as non-essential health benefits under ACA rules. This allows higher cost-sharing to apply without the costs counting towards the participant's deductible or out-of-pocket maximums, resulting in overall savings for the plan. 
2. SaveOnSP partners with the plan's specialty pharmacy to administer the copay assistance benefit. Participants are directed to SaveOnSP, who helps them enroll in the manufacturer's copay assistance program to lower their out-of-pocket costs.
3. After an employee enrolls, the standard Cigna pharmacy claim is processed, then the patient responsibility amount is billed to the manufacturer for copay assistance. 
4. Once manufacturer funds are applied, Cigna re-adjudicates the claim to lower the employee's actual out-of-pocket cost through their out-of-pocket adjuster program.

How to Enroll in SaveOnSP
Camunda employees can contact SaveOnSP directly at 1-800-683-1074 to enroll in the program and apply for copay assistance. Cigna strongly recommends having each Camundi contact the SaveOnSP team directly to enroll and get their individual questions answered about the program.

SaveOnSP Contact Information

For plan participant assistance, contact SaveOnSP at:
Phone: 1-800-683-1074
Hours: Monday — Thursday 8:00AM — 11:00 PM EST, Friday 8:00 AM — 9:00 PM EST

For pharmacy assistance, contact SaveOnSP at:  
Phone: 1-833-955-3404

Virtual Care Services- MD Live

Revolutionizing Your Healthcare Experience

In today's fast-paced world, your time and health are precious. Virtual care is transforming how you access healthcare, offering a seamless blend of technology and medical expertise. This innovative approach allows you to connect with healthcare providers via video or phone, bringing quality care directly to you, wherever you are.

Why Choose Virtual Care?

1. Unparalleled Convenience:
   • Skip the waiting room and travel time
   • Access care from home, office, or while traveling
   • 24/7 availability, including holidays
2. Cost-Effective Solution:
   • Lower costs compared to ER or urgent care visits
   • Potential savings on transportation and time off work
3. Quality Care, On Your Terms:
   • Connect with board-certified doctors and specialists
   • Consistent care with options to see the same provider
   • Ideal for both urgent issues and ongoing health management
4. Privacy and Comfort:
   • Discuss health concerns from the privacy of your chosen space
   • Reduce anxiety associated with in-person visits
5. Efficient Health Management:
   • Quick prescription refills when appropriate
   • Easy follow-ups for chronic condition management
   • Seamless integration with your overall health plan

Services Available

1. Urgent Care: Immediate help for non-emergency issues
2. Preventive Care: Routine check-ups and wellness screenings
3. Mental Health: Therapy and psychiatric services
4. Specialized Care: Dental and dermatology consultations

How to Access

1. Log in to myCigna.com or the myCigna app
2. Select "Virtual Care"
3. Choose your service
4. Connect with a provider

Cigna Travel Health Benefit

Cigna's travel health benefit offerings can be found in the table below. Additional details regarding cost, travel radius, covered travel expenses, providers, and claim reimbursement can be found here.

Qualifying Life Events

Qualifying Life Events need to be submitted into the Sequoia Benefits Portal within 30 days of the event.

The list of Qualifying Life Events can be found below.

• Loss of other Coverage
• Turning 26 and losing coverage through a parent’s plan
• Marriage
• Divorce
• Birth or Adoption of a Child
• Death in the Family

Additional information on Qualifying Life Events can be found here, and an information video, here.

Submitting a Qualifying Life Event in Sequoia

1. Log into Sequoia Benefits Portal 
2. Navigate to the left hand side bar and expand the "Life Events" section in orange
3. Select the Appropriate life event
4. If applicable select the blue plus icon to add a dependent, providing the relevant details before selecting continue
5. Once submitted, the People Ops team will be notified, and your benefits will be approved and updated in Gusto based on the effective date of your change by Emily Cady.
   1. If the effective date is backdated, you will see additional deductions taken from your next pay cycle based on the contribution changes in your event.

For a video tutorial of the above process, have a look here- Submitting a qualifying life event via the Sequoia Benefits Portal [Link to video]

Adding Beneficiaries

Your Life/AD&D plans require you to add a beneficiary in the event of your disability or death. Adding a beneficiary ensures your family/estate are well protected in the event of any incident.

1. Once signed into the Sequoia Benefits Portal. navigate to My Profile > Beneficiaries (screenshot)

   1. Or navigate to your Life/AD&D benefit and select "Manage Beneficiaries"

   2. You will then be presented with a window in which you can select from your current dependents or upload a new beneficiary

2. Make your selection and click "Add Selected"

3. Note: Camundi who were employed at the time of our transition from Lumity to Sequoia (1 July 2024) are required to re-add their beneficiaries, as this data cannot be reliably transferred over from our prior benefits administration platform (flock)

Updating Health Account Contributions

HSA

• HSA contributions can be updated at any point throughout the year. To update your contributions, please follow the steps below.
• Log into Lumity via Okta.
  • Select "Update Benefits" → "Health Accounts" → enter your updated contribution.
• Any HSA contribution changes will be effective in the following pay cycle.

FSA

• FSA contributions can only be updated during Open Enrollment or if you experience a Qualifying Life Event.

Dependent Care FSA

• Dependent Care FSA contributions can only be updated during Open Enrollment or if you experience a Qualifying Life Event.

401(k) Employee Retirement Plan

Camunda Inc employees are eligible to participate in the 401(k) retirement plan. Camunda matches 100% of employee contributions up to the first 6% of pay and offers both Traditional and Roth 401(k) plan types. This match has no vesting period, and contributions are made per pay period.

Employees become eligible to participate on their date of hire. All employees are auto-enrolled into the plan at a deferral rate of 2% of total compensation for the traditional 401(k) plan. Employees may choose to opt out of the auto-enrollment to receive a refund within 90 days.

Employees will receive an automated email with instructions for enrolling or declining.

Our plan is managed by Guideline: https://www.guideline.com

If an employee leaves Camunda and has a balance of between $50.01 and $5,000 they will be automatically rolled over to a Guideline IRA. 

Medicare- Creditable Coverage 

Notification for Medicare eligible policyholders that our prescription drug coverage is “creditable coverage”.

• 2023 Model Creditable Coverage Disclosure Notice

What is Creditable Coverage?

Creditable means that our employer medical plan coverage is expected to pay on average as much as the standard Medicare prescription drug coverage.

We have confirmed that our medical plans are creditable.

Broker of Record: Sequoia

Benefits Management is maintained via Sequoia with the goal of enabling the best possible experience in benefits selection and support. 

Benefits Administration Platform

All US Camundi can Log into the two core Sequoia platforms as below:

1. Sequoia Benefits Portal

   1. Access: https://secure.bswift.com/login-page/sequoiatech

   2. Password: your first login will use a temporary password, which is the last 4 digits of your SSN

   3. Use for: Enrollments and Qualifying Life Events (QLEs)

2. Sequoia People Platform

   1. Access: https://px.sequoia.com

   2. Use for: Day-to-day benefits info, ID cards, support, and more

Sequoia Mobile App 

Access your medical, dental & vision ID cards and high-level plan details - anywhere, anytime. A health insurance advocate is only one-click away (for benefit questions and claims assistance).

Sequoia digital ID cards become available on your plan effective date or shortly after the insurance carriers process your benefit elections (for New Hires / Qualifying Life Events).

Getting Started with the Sequoia mobile App:

1. You can get the latest version from the Apple App Store or Google Play.

2. Registration: If you haven’t signed up, use your work email, and create a password with at least 8 characters. Passwords must contain a lowercase letter, uppercase letter, a number, and no parts of your email
3. Access Benefit Resources: Explore the app to view detailed benefit information, access your ID cards, and discover additional resources.
4. Add Dependents:
   1. Invite dependents to join the mobile app.
   2. If any dependents aren't listed, add them manually by selecting your profile icon > invite dependents.

Additional information on Sequoias' mobile app can be found here. 

Sequoia Support

For any benefits-related questions or issues, please contact Sequoia support through the Sequoia People Platform or via email. They are your first point of contact for any queries, with a dedicated team ready to assist you. Using this support channel ensures we maintain the highest levels of privacy.

The people team is also here to support you and ensure you have the best experience. For further assistance, escalate your concerns to the Camunda People team via #ask-people-team and tag Wesley Hattingh or Emily Cady for action. 

Your benefits advocate is available to support with:

• ID cards
• Selecting a health plan that best meets your needs
• Requesting “Continuity of Care” (when switching medical carriers, certain situations qualify for a transitional period where the new health plan would treat medical bills as if you received in-network care)
• Navigating “Prior Authorizations” (medical & prescriptions)
• Understanding spending accounts such as HSA and FSAs
• Finding in-network doctors/providers
• Getting answers to pharmacy coverage questions
• Expediting carrier enrollment for urgent situations
• Navigating insurance claims issues/denials
• Addressing domestic partner benefit questions
• Submitting a qualifying life event (new baby, marriage, divorce, etc.)
• Resetting passwords (for systems we have access to)
• Learning how to enroll in COBRA
• And more...

How to Contact your Sequoia support advocate:

There are 3 main ways to reach Sequoia Support, in order of data security and speed of response:

1. Via the Sequoia Mobile App or the Sequoia People Platform
   1. click on your profile picture in the top right
   2. navigate to "My Advocate" 
   3. Open a case to receive support
2. Email camunda@help.sequoia.com
3. Telephone:
   1. Available Monday to Friday, 8:30-5:00PST
   2. (844)-891-3044

Upcoming Sessions and Recordings

Additional Resources 

Welcome to Cigna Brochure- 2024

Cigna One Guide Pre-Enrollment Flyer

Transitioning to Digital ID Cards

2024 Wellness Resources

Cigna EAP Flyer

Unum EAP Flyer

Cigna and weight management support