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Allianz Premium Plan Details

At Camunda, we are committed to providing our Camundi with competitive benefits that support their well-being. In addition to

the

statutory benefits, we have partnered with Remote to offer Enhanced Health Insurance in many locations

(check this page on whether it applies to your country-Remote.com Countries).

This more robust insurance allows us to provide you with effective cover, available both internationally and locally. The plan available in many locations is the Allianz Premium plan. 

In the page below, we will dive into the details of the Premium Plan so you are best enabled to make use of it: 

, with the Allianz Premium plan being a cornerstone of this offering.

Key Benefit Coverage Highlights (2025 Plan)

This table provides a summary of some key coverages available under the Allianz Premium plan. This is not an exhaustive list. For complete details, including all specific limits, conditions, and exclusions, please always refer to your Insurance Certificate, full Table of Benefits document, and the Allianz Care Benefit Guide. Pre-authorisation is often required for in-patient and high-cost treatments.


What the Plan Covers:


Your plan covers a wide range of medical services including:

  • In-patient and day-care treatment

  • Out-patient treatment such as doctor visits, diagnostic tests, and prescription drugs

  • Preventive services including health screenings and vaccinations

  • Mental health treatment

  • Alternative and complementary therapies like chiropractic and acupuncture

  • Maternity and newborn care

  • Emergency treatment outside your area of cover

Refer to your Table of Benefits in the section for your country for specific coverage details, limits and cost-shares, or ask Allianz directly using any number of methods detailed in "Getting Help" below

Benefit CategorySpecific Benefit Example(s)Coverage Highlight (Subject to overall plan limit)
Overall Plan LimitPer member, per Insurance Year$1,000,000 USD

In-Patient Care

Hospital Accommodation (Private Room)Full refund
Intensive CareFull refund
Surgical Fees & Physician FeesFull refund
Organ TransplantFull refund

Out-Patient Care

Maximum plan benefit for Out-Patient Plan$5,060 USD
Video Consultation ServicesFull refund
Medical Practitioner FeesUp to $1,350 USD
Diagnostic Tests & Specialist FeesFull refund (within out-patient limit)

Maternity Care

Routine Maternity (In-patient & Out-patient)Up to $6,000 USD
Complications of Pregnancy & ChildbirthUp to $13,500 USD

Mental Health

Psychiatry & Psychotherapy (In-patient/Day-care)Full refund
Psychiatry & Psychotherapy (Out-patient)Max 10 visits (referral needed for psychotherapy)

Dental Care

Maximum plan benefit for Dental Plan$1,000 USD
Preventative, Routine & Major Restorative Treatment100% refund (up to dental plan maximum)

Emergency & Evacuation

Local AmbulanceFull refund
Medical EvacuationFull refund
Emergency Treatment Outside Area of Cover (max 6 wks/trip)Up to $50,000 USD

Other Key Coverages

Oncology (Cancer Treatment)Full refund
CT, MRI, PET Scans (In-patient & Out-patient)Full refund

Important Plan Information & Support Services

Beyond the direct medical coverages, your Allianz Premium plan includes several important features and support services:

  • Treatment Guarantee/Pre-authorisation: Certain treatments require pre-authorisation from Allianz. Failure to obtain this may lead to a reduced payment or claim denial if treatment isn't deemed medically necessary. Always contact Allianz before such treatments.
  • Chronic & Pre-existing Conditions: These are generally covered within the terms of your policy. Refer to the Benefit Guide definitions for specifics.
  • Benefit Limits Explained: The policy has an overall annual limit ($1,000,000 USD). Some benefits also have specific individual limits (per year, per lifetime, or per event). "Full refund" is always subject to these limits.
  • Employee Assistance Programme (EAP): Offers 24/7 multilingual support including confidential counselling, legal/financial referrals, and a wellness website.
  • Travel Security Services: Provides 24/7 access to personal security information, an emergency hotline, country intelligence, and travel safety alerts.
  • Olive - Health & Wellness Support: Includes a fitness app, access to online health assessments, wellness resources (webinars, articles), and a mind coaching app.
  • Second Medical Opinion Service: Get expert help on treatment options if diagnosed with a serious illness or if surgery is recommended.
  • TeleHealth Hub (Video Consultation Services): Direct access to online doctor appointments for medical advice, treatment recommendations, and prescriptions where available and appropriate.

How to Use Your Plan

  • Choosing a Provider
  • : You have the freedom to receive treatment from any licensed medical provider worldwide
- you are not restricted to the Allianz network
  • . Allianz can help you locate
a provider, but it's not required that you see specific doctors or clinics. Allianz works most effectively under a reimbursement model, so you can access care, cover the costs and then be reimbursed. For high cost treatments see "Arranging treatment" below for payment arrangements between your healthcare provider and Allianz. 
  • one via the MyHealth app or their website, but you are not restricted to their network.
  • MyHealth Digital Services (App & Online Portal): This is your primary tool for managing

MyHealth App:

The Allianz MyHealth app is a key tool to manage
  • your plan:
    • Find
nearby
    • medical providers
  • Submit claims and check their status  
    • Access your
      • , submit and track claims, access policy documents and
    downloadable health cardContact
      • your digital membership card, and contact Allianz via live chat
    - this is the recommended method of contact and will enable you to receive the quickest response! 
  • Symptom checker 

  • Pharmacy aid

  • Medical term translator

      • .
      • Utilize tools like the symptom checker, pharmacy aid, and medical term translator.
      • To register: Visit myallianzcare.com/myhealth or download the 'Allianz MyHealth' app. You'll need your policy number.
    • Arranging Treatment:
      • Out-patient visits: Schedule your appointment, pay the provider directly, and then submit a claim for reimbursement. You generally don't

    Download the app from the App Store or Google Play.

    Arranging Treatment

    For out-patient visits like doctor appointments, simply schedule your visit and pay the provider directly. You do not
      • need to present your Allianz card beforehand.
      in
    For
      • In-patient treatment
    and
      • & high-cost services
    , contact
      • :Contact Allianz for pre-
    approval
      • authorisation before treatment. They can often arrange direct payment with the provider.
      • Emergencies: Seek necessary treatment immediately. If hospitalized, you or someone on your behalf must inform the Allianz Helpline within 48 hours. Pre-authorisation details can often be taken over the phone in emergencies.
    • Submitting Claims for Reimbursement:
      • After paying for out-patient services, submit
    your
      • invoices and medical records via the MyHealth app or online portal
    for reimbursement
      • .
      • Claims are typically processed within 48 hours if all required information (including diagnosis) is provided.
      • Ensure claims are submitted no later than six months after the end of the Insurance Year or cover cancellation.
    • Medical Evacuation & Repatriation: Contact the Allianz Helpline immediately at the first indication of need. Do not arrange these services independently, as Allianz will coordinate them.

    Getting Help

    For

    assistance, contact Allianz at

    any assistance with your plan:

    • 24/7 Multilingual Helpline: +353 1 630 1301 (
    note this may incur chargers depending on
    • Note: international charges may apply from your country).
    • Email: client.
    services@allianzworldwidecare app chatCheck the Allianz website and FAQs on using your plan. With this global coverage from Allianz, you can feel confident accessing the care you need, when and where you need it.For detailed information on the above and more, refer to the Allianz Employee Benefit Guide.pdf
    • , FAQs, and more resources.
    DRI

    Wesley Hattingh